Chrystian's Portfolio

About

Learn more about me

IT Management & Support Service

I live between computers and technology since childhood, with more than 10 years of experience maintaning computers as a joyful hobby (and making profit), this is the area that I have ease of understanding and feel at home doing things I know, besides, I can have a lot of persistence if there's something preventing me from reaching the goal, whatever it is.

Age: 26
Website: www.chrystiang.neocities.org
Location: Ceará - Brazil

Degree: Postgraduate
Email: contatodtac@protonmail.com
Freelance: Available

MD-100 Windows Client Certified | Scrum Fundamentals Certified | Forticlient NSE 3 Certified | IBSEC - Cybersecurity Associate | Lean Six Sigma Yellow Belt

Current tickets closed sucessfully

Support Contracts fulfilled

Hours Of Support (Remote and on-site job)

Feedbacks from employees and contract members

Skills

Ticket platforms (Servicenow, JIRA, IFS Assyst, GLPI and others) 100%

Azure services 90%

Office 365 85%

Windows desktop & server platforms 80%

Linux & Mac 65%

Computer Troubleshooting 100%

Interests

Operating Systems

PC Hardware

Cryptocurrency

Programming

Artificial Intelligence

Video Games

Financial Markets & Stocks

Deep conversations & Philosophy

Music

Data Storage

Travelling

Cybersecurity & OPsec

Testimonials

I want to congratulate you on your proactivity and development with the team! It has been very important for us at MPES! Success in your career and I'm very happy to work with you! Success in your career!

Antonio Lucas Caetano Ribeiro

Infrastructure Support & Associate

An excellent teammate, with his expertise and good humor, who always collaborates with the whole team. In addition to maintaining a favorable working climate, he pulls "rabbits out of the hat" to solve the most diverse demands presented by the most demanding users.

Jolson Saraiva

Embedded System Technician

Chrystian, thank you for your collaboration, you've been doing a great job, surpassing it every day...

Joane Gonçalo Felipe

1st Level Service Desk Manager

Chrystian, your effort and commitment to what you do is noticeable, it shows that you are committed to the goals of the company as a whole and want to get there together. We know that your team can always count on you. Keep it up!

Ana Thalyta Alexandre

1st Level Service Desk Technician

You have all the characteristics we value. You're determined, committed, creative and you "wear the shirt" of the team and company. Congratulations!

Igor Martins

Embedded System Technician

Over the time we've been working together at Lanlink, I've seen some great qualities in you. I would like to congratulate you in particular for your agility/proactivity, your willingness/leadership/teamwork and your resilience as a person/professional. You are an example to our team. I look forward to your personal/professional development.

Gabriel Lima

1st Level Support Service Technician

Resume

All of my life's career

Sumary

Chrystian Gomes Falcão

With proven knowledge and communication skills. I was an intern at the Acre State Attorney General's Office where I provided IT solutions and services. I currently work at Lanlink where I joined as a 1L Support Service Attendant and was promoted to the position of 1L Support Service Technician.

contatodtac@protonmail.com

Education

Postgraduate & IT Management MBA

2019 - 2020

Laureate International Universities | Centro Universitário das Faculdades Metropolitanas Unidas (FMU)

Bachelor of Information Systems

2014 - 2018

Faculdade Meta, Rio Branco - Acre (Brazil)

Digital Games Programming Technician

2014 - 2015

Centro Universitário do Norte (UNINORTE), Rio Branco - Acre (Brazil)

Professional Experience

1L Support Service Technician

2022

Lanlink, Fortaleza - Ceará (Brazil)

Servicing members and employees of the MPES (Public Prosecutor's Office of Espírito Santo), UFMA (Federal University of Maranhão), SEFAZ-CE (Ceará State Treasury Department) and TRT6 (6th Regional Labor Court) contracts, providing technical support for problems related to software and equipment approved by the institution, configuring programs and systems, unlocking signature tokens, managing users and directories in Active Directory & SAP.

1L Support Service Attendant

2022 - 2022

Lanlink, Fortaleza - Ceará (Brazil)

Receiving calls and sorting incidents and requests made by members and employees of the MPES (Public Prosecutor's Office of Espírito Santo) and UFMA (Federal University of Maranhão) contracts, answering questions about the institutions' approved systems, taking action and providing information on tickets opened in Service Manager and GLPI.

Intern

2016 - 2018

Acre State Attorney General's Office, Rio Branco - Acre (Brazil)

Providing technical support and assistance to the institution's users, maintenance of computers and preservation of equipment, management of the registration system, archiving of physical files for the virtual platform, management of the file server, as well as verifying requests from the State's ERP platform (GLPI), to conclude, I carried out a low-cost surveillance system project in the server room.

Soft Skills

My Skills

Organized and Deadline driven

I like to keep my work syncronized with the client.

Attention to details

Sometimes the major difference it's in the details, always searching for the best possible way to deliver client's demands.

Adaptability

When needed, I can adapt to the situation that the client requires, no stress.

Problem Solver

The main goal of my job is to provide solutions in face of what the client asks, always working together for the better.

Empathy

I know how people get stressed sometimes in life, It's my best reason to guide the call calmly, troubleshooting and listening to the problems faced by the user, obtaining maximum error infos to report to the superior teams for solving.